Welcome to the ITS Help Desk for faculty and staff. If you have already had a look at the Self-支持 resources and cannot find a solution to your issue, please fill out and submit the form (link below). Your request will be sent directly to the Help Desk. You should receive confirmation of your request via email shortly after you have successfully submitted the form.

If this request is regarding the public website, please fill out the 网页帮助表格 而不是.

Complete the ITS服务台 Form here:

New Help Desk Ticket


If you are a student and need help with LancerPoint please contact 招生 and 记录,电话. (626) 585-7395. 电子邮件: gotopcc@dynamicpaper.net

Other Ways to Contact the Help Desk

电子邮件

电子邮件 the Help Desk at helpdesk@dynamicpaper.net

When emailing the Help Desk, please provide a complete description of the problem or service requested. Be specific and detailed including, where applicable, building & room number, class number & section, PCC equipment/ computer number, complete web page address (URL), etc.

电话

呼叫 (626) 585-7523 or dial extension 4357(帮助) from a campus phone.

Help Desk phone support is currently available Monday through Friday from 8 am to 4:30 pm.   

未经预约而来的

Help Desk 未经预约而来的 service is currently available at the ITS Lobby in LL120. 未经预约而来的 service is open Monday through Friday from 8 am to 4:30 pm for all of your technical 需要.

Tracking Your Request

Once your request has been accepted (or if it is not possible to resolve your problem over the telephone or in person), you will be given an incident number. You should receive your incident number via the email address you provided us with. Please save this number. If it is necessary to contact the Service Desk about your request it will assist the staff to quickly locate your incident.